Quotes
Quotes are valid for 30 days. If an order is placed after this time, the quote may be subject to change.
Orders
Acceptance of orders is subject to credit approval. Canceled orders are subject to compensation for any incurred costs and related obligations, such as restocking charges. Preliminary or experimental work created at the request of the customer will be charged at current Multi Graphics Print & Litho rates.
Creative Work
Sketches, copy, dummies and all other creative work developed by Multi Graphics Print & Litho are their exclusive property. Written requests must be submitted and written approval obtained for use of this work.
Accuracy of Specifications
Quotes are based on the accuracy of specifications provided. If any specifications do not conform to the information on which the original quote was based, Multi Graphics Print & Litho may re-quote a job at the time of submission.
Preparatory Materials
Art work and type belong to the customer once the account has been paid in full.
Electronic Manuscript or Image
Multi Graphics Print & Litho is not responsible for the accuracy of or accidental damage to media supplied by the customer. Always keep a back up for files supplied. Multi Graphics Print & Litho assumes no liability for work supplied in digital format.
Alterations / Corrections
Alterations and corrections will be charged at current Multi Graphics Print & Litho rates.
Prepress Proofs
If prepress proofs are noted in the original quote as being required, they will be supplied to the customer. The customer is required to review and approve the prepress proofs, return them signed and marked “OK” or “OK with changes.” Multi Graphics Print & Litho will not be held responsible for undetected errors if prepress proofs were not required or if they were marked and signed “OK.”
Press Proofs
Press proofs are not normally furnished, and will not be supplied unless specified in the original quote. A press proof can be supplied if the customer is present during makeready. Any press delays due to alterations or corrections by the customer will be charged at current Multi Graphics Print & Litho rates.
Colour Proofing
It is expected that there will be a reasonable variation in colour between colour proofs. When this variation happens it is considered to be acceptable.
Overruns or Underruns
It is considered normal practice to have 10% overruns or underruns of the quantity ordered. If this occurs, Multi Graphics Print & Litho will bill for actual quantity delivered. If the customer requires a guaranteed quantity, this must be stated at time of quote request.
Customer’s Property
Multi Graphics Print & Litho will maintain fire insurance on customer property only while it is in the possession of Multi Graphics Print & Litho. Their liability will not exceed the amount recoverable from insurance.
Delivery
Unless otherwise prearranged, the price quote is for a single uninterrupted delivery of the complete order to one location.
Production Schedules
There will be no liability or penalty for delays due to state of war, riot, civil disorder, fire, strikes, accidents, action of government or civil authority, acts of nature, or other causes beyond the control of the Multi Graphics Print & Litho. In such cases, schedules will be extended by an amount of time equal to delay incurred.
Customer-furnished Materials
Multi Graphics will not take responsibility for customer-supplied materials, including discrepancies in paper weight, thickness, kind, counts and other technical specifications/ requirements.
Outside Purchases
Unless otherwise specified in the quote, all outside purchases requested by the customer are chargeable.
Terms / Claims
A 50% deposit is required with the balance payable in cash upon delivery unless otherwise stated. If an account has been created, our terms are net cash 15 days from date of invoice. Claims for defects or damages must be made in writing no later than 5 calendar days after delivery. If no claim has been made within this time, it is understood that the job has been accepted as delivered. By accepting the job, the customer acknowledges that Multi Graphics Print & Litho’s performance has fully satisfied all terms, conditions, and specifications.
Liability
Multi Graphics Print & Litho’s maximum liability will not exceed the return of the amount invoiced for the work in dispute. Under no circumstances will Multi Graphics Print & Litho be liable for specific, individual, or consequential damages.
Copyrights
The customer warrants that the subject matter to be printed is not copyrighted.
Digital Asset Practices
I. Storage:
Multi Graphics Print & Litho archives all electronic material for a period of five years.
II. Versions:
All files should be clearly labeled. Old versions should be deleted from files sent to Multi Graphics Print & Litho. If applicable, hard copies properly sized and marked should accompany the project.
III. Amendments:
Any required amendments made by Multi Graphics Print & Litho to a customer’s file will remain the property of the customer provided the their account has been paid in full.
IV. Retrieval:
Retrieval, copying and media costs will be charged to the client at current Multi Graphics Print & Litho rates.
Taxes
All amounts due for taxes and assessments will be added to the customer’s invoice and are the responsibility of the customer.
Telecommunications
Unless otherwise agreed upon, Multi Graphics Print & Litho is not responsible for any errors, omissions or extra costs resulting from faults in transmission.
Indemnification
The customer shall indemnify and hold harmless the printer from any and all loss, cost, expense, and damages (including court costs and reasonable attorney fees) on account of any and all matter of claims, demands, actions and proceedings that may be instituted against the printer on grounds alleging that the said printing violates any copyrights or any proprietary right of any person, or that it contains any matter that is libelous or obscene or scandalous, or invades any person’s right to privacy or other personal rights, except to the extent that the printer contributed to the matter. The customer agrees, at the customer’s own expense, to promptly defend and continue the defense of any such claim, demand, action or proceeding that may be brought against the printer, provided that the printer shall promptly notify the customer with respect thereto, and provided further that the printer shall give to the customer such reasonable time as the exigencies of the situation may permit in which to undertake and continue the defense thereof.